i just received this from a client from last year. i thought it was well worth sharing about how to treat a client.


this is a bit random, but i just felt the overwhelming need to express how much we enjoyed working with you both, and how wonderfully easy going you were-- i think my appreciation quadrupled this week a whole year in retrospect, and i wish i could figure out how to better articulate it. chris' sister is getting married next week, and they are absolutely traumatized by their photographer. apparently the original price of the contract has now tripled with extras that "they absolutely have to have", and the family is just shocked, because the woman will not back down and refuses to change her agenda. it is as though she knew when they would be the most stressed out, and moved in for the kill. whereas, i still remember meeting you and walking through the contract, with you telling me straight up "what you see is what you get--no hidden costs"--and that was certainly the case. not to mention, we never felt as though you treated us with anything but the utmost respect, regardless of which package we chose or photos we purchased. at any rate, it had been a pleasure working with you from Day 1, but i certainly have a new, enhanced perspective about how fortunate we were!
best,
jen